• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar

Across The Pond, Live!

The Only International Business Podcast You'll Ever Need!

  • Blog
  • Podcast
  • Email Archives

Why Customer Service Software Is So Important For Your Digital Business

May 26, 2018 by Bradley Waldrop Leave a Comment

Customer Service SoftwareYou and I both hate not having anyone to talk to when the tools we use online don’t work. Right? Well, as it turns out, there’s some amazing stories of broken servers, software that’s complete crap and customer support teams that simply don’t care. And, on this week’s episode “Why Customer Service Software Is So Important For Your Digital Business”, we unpack the ins and out for you.

Truth be told, this post used to be called “Why Does Simon Always Break Everything?”, but frankly, that title doesn’t rank in Google, so we thought we should rename it to something that made more sense.

And, in this week’s episode, we discuss…

Customer Service Software – Do’s and Don’ts

When you hit the play button, you’re going to hear us wax eloquent about stories that will completely amaze you.  Like the time Simon broke Mystic Mailer. And, the time Simon brought down an entire managed server with thousands of users. You’ll even hear a few of my stories about breaking stuff.

Customer Support – Who Needs It

But, most of all, we’re here to talk turkey about who needs customer support. And, why it’s so important.  In fact, even though this episode is filled with laughter, it might just hold the wisest advice we’ve ever provided.  All you have to do is click the play button below.

…and…

What Happens When Your Best Customers Can’t Figure Out How to Get The Support They Need

When you have one pissed off customer, you realize what happens right?  You spend an extraordinary amount of time trying to batch it all up, mend fences and repair your reputation.  On this episode, we actually talk about the consequence.  In fact, it’s the main reason we did this episode!

So, when you’re ready to hear about how Simon breaks everything and why customer support software and a back office are so important… just click the play button!



Here’s even a graphic for the old working title 🙂

Ready to subscribe?  Just click the Apple iTunes Logo below and you’ll be taken right to the channel!

And… why not grab our exclusive Business Success Starter Kit for Free? Just click the image below!

Filed Under: After Sales Care, Podcast Tagged With: help desk, software

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Want to Be a Guest? Click the Image Below!

FIND SOMETHING:

YOUR HOSTS:

Located on the opposite sides of the world, it would take your two hosts over 16-hours to get to one another’s homes. But, in today’s era of connected realities, they’re brought together by technology every week – just for you and your business.

Bradley Waldrop, P.E., QSD – the world leader in B2B copywriting for the A/E/C market and national leader in local direct marketing education. If you’re looking to boost your bottom line or grow your business – get Bradley’s help at https://DigitalMainStreetMedia.com and https://AECProfessionalMatters.com

Simon Newcombe – WordPress designer & product creator with over 10-years experience online.  He turned lemons into lemonade after a life-threatening illness and is focused on helping others while spending time with his family. You can get personalized help from Simon at, Simon has a new blog at https://revenuenincomes.com/

Recent Posts

  • How Patience Led to a $3M Payday…
  • Could a Simple System Really Give Simon Success?
  • How to Crush It: UpViral Affiliate Campaigns!
  • 8 Secrets Reveal How To Get On The Front Page of Google
  • 9 Ways To Make Email Marketing Easy (Even If You Hate To Write)
  • 9 Insanely Actionable Ways to Promote Your Facebook Page (Without Buying Ads)
  • Success With Email Solo Ads And How To Avoid Being Duped
  • How to Radically Change Your Mindset for Success
  • Why Customer Service Software Is So Important For Your Digital Business
  • Go Viral (How to Get 232,704 Leads)

Copyright © 2022 · Magazine Pro on Genesis Framework · WordPress · Log in