Truth be told, this post used to be called “Why Does Simon Always Break Everything?”, but frankly, that title doesn’t rank in Google, so we thought we should rename it to something that made more sense.
And, in this week’s episode, we discuss…
Customer Service Software – Do’s and Don’ts
When you hit the play button, you’re going to hear us wax eloquent about stories that will completely amaze you. Like the time Simon broke Mystic Mailer. And, the time Simon brought down an entire managed server with thousands of users. You’ll even hear a few of my stories about breaking stuff.
Customer Support – Who Needs It
But, most of all, we’re here to talk turkey about who needs customer support. And, why it’s so important. In fact, even though this episode is filled with laughter, it might just hold the wisest advice we’ve ever provided. All you have to do is click the play button below.
What Happens When Your Best Customers Can’t Figure Out How to Get The Support They Need
When you have one pissed off customer, you realize what happens right? You spend an extraordinary amount of time trying to batch it all up, mend fences and repair your reputation. On this episode, we actually talk about the consequence. In fact, it’s the main reason we did this episode!
So, when you’re ready to hear about how Simon breaks everything and why customer support software and a back office are so important… just click the play button!
Here’s even a graphic for the old working title 🙂
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As the son of a Fuller Brush Salesman turned middle manager, I went rogue and did the unthinkable – I got an engineering degree. Early in my career I quickly rose to leadership positions and ended up as the youngest partner of my fourth employer.
But, the itch to sell overwhelmed me and my DNA was showing up everywhere. As a young entrepreneur, I was selling my own professional services to consumers and businesses as a computer consultant to put myself through college. Then, after going into engineering, when the technical work was done for the day, I’d pinch hit for our marketing teams. This quickly became a skill as we continued to rack up the wins. I love to win and we won big!
I have been on more once-in-a-lifetime projects as technical staff, project manager or as a principal than one professional should be blessed with. I’ve worked on huge bridges, long underground train systems, and complex water resources projects. All have been won with a clever combination of words, presentation, reputation, and many ounces of technical skill.
In all this, I’ve come to appreciate making the complex simple and communicating directly to the decision makers in words they understand with benefits they appreciate. And, I love working on teams the continue to win. I know that working together will make winning faster and easier for you and I’m excited to get started on your next project.
Other places we can connect:
Digital Main Street Media – dedicated to helping local businesses make the most of the internet to increase leads and sales.
AEC Professional Matters – all things B2B Marketing and B2B Copywriting. This site gives you direct access to the leader in civil engineering copywriting, architecture copywriting and construction copywriting.