Why Customer Service Software Is So Important For Your Digital Business

You and I both hate not having anyone to talk to when the tools we use online don’t work. Right? Well, as it turns out, there’s some amazing stories of broken servers, software that’s complete crap and customer support teams that simply don’t care. And, on this week’s episode “Why Customer Service Software Is So Important For Your Digital Business”, we unpack the ins and out for you.

Truth be told, this post used to be called “Why Does Simon Always Break Everything?”, but frankly, that title doesn’t rank in Google, so we thought we should rename it to something that made more sense.

And, in this week’s episode, we discuss…

Customer Service Software – Do’s and Don’ts

When you hit the play button, you’re going to hear us wax eloquent about stories that will completely amaze you. Like the time Simon broke Mystic Mailer. And, the time Simon brought down an entire managed server with thousands of users. You’ll even hear a few of my stories about breaking stuff.

Customer Support – Who Needs It

But, most of all, we’re here to talk turkey about who needs customer support. And, why it’s so important. In fact, even though this episode is filled with laughter, it might just hold the wisest advice we’ve ever provided. All you have to do is click the play button below.

…and…

What Happens When Your Best Customers Can’t Figure Out How to Get The Support They Need

When you have one pissed off customer, you realize what happens right? You spend an extraordinary amount of time trying to batch it all up, mend fences and repair your reputation. On this episode, we actually talk about the consequence. In fact, it’s the main reason we did this episode!

So, when you’re ready to hear about how Simon breaks everything and why customer support software and a back office are so important… just click the play button!